Gilbert Busolo, Lawrence Nderu and Kennedy Ogada, Jomo Kenyatta University of Agriculture and Technology, Kenya

Knowledge is a strategic resource for successful data driven decision making in any organization. To harness this knowledge, successful adoption of a technological intervention is key. Institutions leverage on technology to drive knowledge management (KM) initiatives for quality service delivery and prudent data management. These initiatives provide the overall strategy for managing data resources. They make available knowledge organization tools and techniques while enabling regular updates. Derived benefits of positive deployment of a technological intervention are competency enhancement through gained knowledge, raised quality of service and promotion of healthy development of e-commerce. Successful and timely adoption of technological interventions through which knowledge management initiatives are deployed remains a key challenge to many organizations. This paper proposes a wholesome multilevel technology acceptance management model. The proposed model takes into account human, technological and organizational variables, which exist in a deployment environment. This model will be vital in driving early technology acceptance prediction and timely deployment of mitigation measures to deploy technological interventions successfully.

Model, Technology Acceptance, Knowledge, Management, Multilevel.