Fabrizio d'Amore, Sapienza University of Rome, Italy

In this paper we propose an approach to the design of processes and software that aims at decreasing human and software errors, that so frequently happen, making affected people using and wasting a lot of time for the need of fixing the errors. We base our statements on the natural relationship between quality and error rate, increasing the latter as the error rate decreases. We try to classify errors into several types and address techniques to reduce the likelihood of making mistakes, depending on the type of error. We focus on this approach related to organization, management and software design that will allow to be more effective and efficient in this period where mankind has been affected by a severe pandemic and where we need to be more efficient and effective in all processes, aiming at an industrial renaissance which we know to be not too far and easily reachable once the path to follow has been characterized, also in the light of the experience.

Errors, Quality, Processes, Governance, Digitalization, Digital hygiene, Information technology, Computer Science.