Vincent Cho and Eric Ngai, The Hong Kong Polytechnic University, Hong Kong

In the face of fierce competition in the mobile device market, the only way for smart mobile device producers to maintain and expand their market share is to design and develop products that meet users’ expectations. With the increasing importance of smart mobile devices in people’s lives, mobility is likely to be a key feature that addresses the needs of mobile phone users. Therefore, this survey investigates mobility in four essential aspects: spatiality, temporality, contextuality, and social fluidity with the purpose of finding mobile device functions that users value highly. Special attention is paid to how these constructs affect continued usage intention (CUI) through two intermediates: user confirmation and user satisfaction.

Mobility, continued usage