Antonio Capodieci, Giuseppe Del Fiore, Luca Mainetti, University of Salento, Italy

In recent years, the use of web 2.0 tools has increased in companies and organisation. This phenomenon, has modified common organisational and operative practices. This has led “knowledge workers” to change their working practices through the use of Web 2.0 communication tools. Unfortunately, these tools have not been integrated with existing enterprise information systems. This is an important problem in an organisational context because knowledge of information exchanged is needed. In previous works we demonstrate that it is possible to capture this knowledge using collaboration processes, which are processes of abstraction created in accordance with design patterns and applied to new organisational operative practices. In this article, we want to present the experience of the adoption of the methodology and the catalog of patterns from some pattern designers of a company operating in Public Administration and Finance, with the aim of shaping an information system Enterprise 2.0, which takes into account the collaborative processes.

Business Praticies, Collaboration Process, Business Process Patterns, Enterprise 2.0, Web 2.0, Knowledge Workers & Collaboration Tools